Wireless Networking Usage and Troubleshooting

Windows 10 Wireless Networking Usage and Troubleshooting Guide for the Home

What is Needed to set up a Wireless (Wi-Fi) Network

Setting up a Wireless Network

In order to connect to the Internet wirelessly certain hardware and services are needed which are listed below. Without any one of these items connection to the internet is not possible. The range from the router typically will be limited (less than 200 feet or 60 meters).

Wireless Network Adapter – This is a device that can be installed inside the computer or into a USB port. If you do not know if you have a wireless card installed contact the manufacture of the computer to find out.

Wireless Broadband Router – The router is used to connect all of your computers to a network, and to the Internet.

Broadband Internet Service Provider (ISP) – Telephone (DSL) and Cable TV companies usually offer Internet service.

I want to connect my computer or tablet to my existing wireless network

Move the computer to within 3-9 feet (1-3 meters) of the router (if possible).

Notes:
Moving the computer closer to the router will help eliminate sources of interference which may cause slow and intermittent connections, and to make sure the wireless hardware is working correctly.

When your computer only connects correctly to the internet while the computer is close to the router, it means you are probably experiencing interference issues.

Touch or click the network icon Available Networks, either in the taskbar or in the hidden icons area

Both are located in the lower right-hand corner of the screen.

Make sure the wireless antenna is on.

Make sure to unplug any network (Ethernet) cable or undock before performing the steps, otherwise the wireless icon may not appear correctly.

When you cannot find the wireless icon, reboot the computer. When it still does not show, download and install the latest drivers.

Windows 10 Hidden Icons Arrow

Look for a listing that has the most white bars next to it (it may be necessary to scroll up or down to find it).

Touch or click the network with the most white bars (Available Network), and then touch or click Connect.

Notes:
During this process, you may need to know your wireless network name or network security key.

I am having issues with a slow connection, getting or staying on the Internet

Turn Off and Then Turn on All the Devices on the Network

Configure the Wireless Adapter Settings for Optimal Performance

Move the computer to within 3-9 feet (1-3 meters) of the router (if possible).

Moving the computer closer to the router will help eliminate sources of interference which may cause slow and intermittent connections, and to make sure the wireless hardware is working correctly.

When your computer only connects correctly to the internet while the computer is close to the router, it means you are probably experiencing interference issues.

Touch or click the network icon Available Networks, either in the taskbar or in the hidden icons area

Both are located in the lower right-hand corner of the screen.

Make sure to unplug any network (Ethernet) cable or undock before performing the steps, otherwise, the wireless icon may not appear correctly.

When you cannot find the wireless icon, reboot the computer. When it still does not show, download and install the latest drivers.

Windows 10 Hidden Icons Arrow

Select the tab below that matches the icon on your computer.

Available Network – Connected to a Wireless Network

Not Connected – Not Connected to a Wireless Network

Network Icon Off – The Wireless Antenna is Off

Network Icon Airplane Mode – Airplane Mode is Turned On

This icon means that your computer is connected to the wireless network. When you cannot get to the internet, refer to the Resolving Not Able to Get to the Internet tab.

I cannot turn off Airplane mode

Press and hold the Windows key (Windows Button), and then press the r key.
In the Run box, type devmgmt.msc, and then press Enter.

Note: The User Account Control window may appear, if so touch or click Yes.

Touch or click the arrow to the left of Human Interface Devices.

Touch and hold or right-click Airplane Mode Switch Collection, and then select Disable.

Touch and hold or right-click Airplane Mode Switch Collection, and then select Enable.

Touch or click the arrow to the left of Network adapters.

Touch and hold or right-click your wireless network adapter (the description should include the word wireless), and then select Properties.

Touch or click the Select Power Management tab, and uncheck the box next to Allow the computer to turn off this device to save power.

Touch or click OK to save the changes.

Restart the computer and check if Airplane mode can be turned off.

Notes:
Turning off Airplane Mode does not automatically turn on Wi-Fi. When the panel labeled Wi-Fi is still gray, touch or click the Wi-Fi panel

When Airplane mode still cannot be turned off after restarting the computer,

Run the Network Troubleshooter.

In the search box type, troubleshoot

Touch or click Troubleshooting (Control panel).

Touch or click Network and Internet.

Touch or click Network Adapter.

Touch or click Next and follow the prompts.

Make sure the BIOS is updated to the latest version.

Make sure the most current wireless drivers are installed.

Note: When the affected device has no Wireless connectivity, to download a driver or BIOS, you will need to do one of the following to get the driver on the affected device:

Connect the affected device to your router using a network cable (when that is an option).
Use another device that does have Internet connectivity to download the driver and use a USB Flash drive to transfer the driver to the affected device.

When neither of these options are available, perform the following steps (this process may remove your wireless profile, when it does, you will need to recreate the wireless profile that connects the computer to your wireless network. For more information refer to the I want to connect my computer or tablet to my existing wireless network section.

Press and hold the Windows key (Windows Button), and then press the r key.
In the Run box, type devmgmt.msc, and then press Enter, (the User Account window may appear, if so, touch or click YES).

Touch or click the arrow to the left of Network adapters.

Touch and hold or right-click your wireless network adapter (the description should include the word wireless), and then select Uninstall (do not check the box next to Delete the driver software for this device).

Touch or click OK.

Save any data, close any open program(s) and restart the computer (during the booting process the driver for the wireless adapter will be automatically installed).

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